WinZip Question/Problem Form

Before reporting a problem, or submitting an inquiry, we suggest you check our Frequently Asked Questions (FAQ) list for answers to common support questions.

If you have a technical question that is not answered in our FAQ file, you can use this form to submit an inquiry, and will usually receive a reply within one business day. To report issues related to a beta release, please use the WinZip Beta Release Problem Report Form.

You can also search the WinZip^® web site for words related to a problem (for example, you can search for "disk spanning" or "uuencode"). For introductory and basic "how-to" information, please select Brief Tutorial from WinZip's Help menu.

Please note required fields denoted with an asterisk (*)

Which WinZip Product were you using? WinZip 12.0 WinZip 11.2 WinZip 11.1 WinZip 11.0 WinZip 10.0 WinZip 9.0 SR-1 WinZip 9.0 WinZip E-Mail Companion 2.0 WinZip Companion for Outlook 1.0 WinZip Self-Extractor 3.1 WinZip Self-Extractor 3.0 WinZip Self-Extractor 2.2 Other

Please check boxes indicating which operating systems are involved:   Windows Vista   Windows Vista x64   Windows XP Professional Edition   Windows XP Home Edition Windows Me Windows 2000 Windows 98 Windows 95 Windows NT 4.0 Other operating system (please include details below) If using WinZip E-Mail Companion or WinZip Companion for Outlook, please check boxes indicating which email programs are involved:   Microsoft Outlook 2007   Microsoft Outlook 2003   Microsoft Outlook 2002   Outlook Express 6.0 Windows Mail 6.0 Other email program (please include details below)

Can you reproduce this problem?   Sometimes   Always   Never

If the problem involves working with a compressed file, does it occur with:   All the Files   Some Files   One File     (If only one file is involved, please mention how to get a copy of that file).

* Registered Name * Registered E-mail Address

If a problem only occurs when other software is running, please include relevant details. If the problem involves an error message, please include the complete text of the error message. You can scroll this field to enter as much text as necessary. Thanks!

* Problem Description

You can also send an e-mail to help@winzip.com. Answering the four questions asked above will almost certainly result in a faster solution to any problems.

Return to the WinZip Support Page.